Extracted from Airbnb website

Extenuating circumstances policy for the coronavirus outbreak

Our extenuating circumstances policy covers our hosts and guests with eligible reservations who are being impacted by the coronavirus (COVID-19) outbreak. We're closely monitoring official guidance from local governmental and health authorities and the World Health Organization in order to support the health and wellbeing of our community in severely impacted areas. As the situation evolves, we will be continuously evaluating and updating this policy. Re

If your trip is covered by the policy, you will have the option to cancel your homes reservation or Airbnb Experience without charge. If you’re traveling from or hosting in a severely impacted area and we can recognize your location and reservation details as outlined below, you may be notified that your reservation automatically qualifies on the reservation details page. If your reservation is eligible under this policy but you do not have a notification, please contact us.

Reservations in and guests traveling from mainland China

For guests with reservations in mainland China

• If you’re traveling within mainland China, the extenuating circumstances policy applies to any reservations booked on or before January 28, 2020, with check-in date of April 1, 2020 or earlier.
• If you’re traveling to mainland China from anywhere outside of mainland China, the extenuating circumstances policy applies to reservations booked on or before February 1, 2020, with check-in date of April 1, 2020 or earlier.

For hosts with reservations in mainland China

• If your guest is traveling from mainland China, the extenuating circumstances policy applies to any reservations booked on or before January 28, 2020, with check-in date of April 1, 2020 or earlier.
• If your guest is traveling from anywhere outside of mainland China, the extenuating circumstances policy applies to reservations booked on or before February 1, 2020, with check-in date of April 1, 2020 or earlier.

For reservations with guests traveling from mainland China to destinations outside of mainland China

The extenuating circumstances policy applies to any reservations booked on or before February 1, 2020, with check-in date of April 1, 2020 or earlier. This applies for guests traveling from mainland China with reservations outside of mainland China, or hosts outside of mainland China with guests traveling from mainland China.

Other scenarios that require documentation

Regardless of reservation date, the extenuating circumstances policy applies to reservations of all global hosts or guests who must change or cancel travel:

• In order to comply with disease control restrictions implemented by relevant governmental or health authorities;
• In order to perform medical or disease control duties in connection with the COVID-19 outbreak;
• As a result of flight or ground transportation cancellations initiated by an airline or ground transportation provider due to the COVID-19 outbreak;
• In the event that they are diagnosed or suspected of being infected with COVID-19 by a medical or health authority.

We ask that all community members be mindful of respect, inclusion, and our nondiscrimination policy when interacting with other members of our community.

https://www.airbnb.com/help/article/2701/coronavirus-information-and-extenuating-circumstances-policy

From CNN

Airbnb further expands its coronavirus response

(CNN) — As coronavirus spreads across the globe, the vacation rental company Airbnb expanded its extenuating circumstances policy yesterday, allowing almost all travelers to cancel their reservations penalty-free.

Now, most travelers who booked with the company will qualify for penalty-free refunds for bookings, and thousands of travelers are canceling their reservations and choosing to stay home.

Here's what you need to know about booking with Airbnb:

What is the extenuating circumstances policy?

Airbnb's reservations come with one of six cancellation policies set by the host, which range from flexible to super strict. These are set by the host.

The company can override those conditions with its Extenuating Circumstances Policy, and that's how many Covid-19-related cancellations may qualify for refunds.

 

Continues at

https://www.cnn.com/travel/article/airbnb-coronavirus-global-policy-change/index.html