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BOT to hold financial institutions liable for call centre scam losses

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From The Nation

The Bank of Thailand (BOT) plans to introduce regulations this month making financial institutions and payment providers liable for losses from call centre scams.

Roong Mallikamas, Deputy Governor for Financial Institutions Stability, made the announcement following the publication of the Royal Decree on Measures for the Prevention and Suppression of Technology Crimes (No. 2) BE 2568 (2025) in the Royal Gazette on Saturday (April 12).

The BOT supports the principles outlined in the Royal Decree and has collaborated with relevant agencies to provide input and improve the content to strengthen measures for combating technology-related crimes, she said.

A key provision of the Royal Decree is the establishment of a framework requiring relevant service providers — including financial institutions, payment service providers, telecommunications companies, social media platforms and digital asset businesses — to enhance customer protection and share responsibility for damages if they fail to meet regulatory standards.

https://www.nationthailand.com/business/banking-finance/40048761

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