So true, making a reservation for a specific guy over the telephone is a waste of time. Without exception, the guy I made a reservation for was not available when I arrived at the spa. And each time the receptionist said he did not understand what I was requesting; HOWEVER, this or that guy is available, take him. ARE WE THAT STUPID OR DESPERATE? Before everyone gets upset with what I have written, think about it. If this has not worked in the past, they would not still be doing it. How often do people actually buy things that they did not order or want? Can you imagine going to a restaurant, ordering a steak dinner only to be served a chicken dinner with the excuse that "I did not understand what you ordered"? Seriously, would you accept the chicken dinner and pay the steak dinner price? Again, obviously this system is working for the spas otherwise they would not still be doing it.