thaiophilus Posted 1 hour ago Posted 1 hour ago 10 hours ago, Keithambrose said: I agree, but I'm talking about ordinary, non ballistic, crises. If you follow the travel blogs, there are many complaints about Emirates and Qatar, who frequently loudly publicise their virtues, but, it seems, don't lift much of a finger when things go wrong. Their customer service reputation is at odds with their glitzy image. Not to dispute what you've said, but on a related note I've found that online review websites are useless for comparing airlines, because most of the reviews are of flights where something went horribly wrong. Pick almost any airline and there will be a worryingly long list of 1-star reviews from badly-treated customers. If they've had a satisfactory flight most people don't bother to leave a review. My only experience of problems with Gulf carriers was Emirates in 2020 when I had to cancel a flight because of COVID. They refunded my flight in full within a couple of days, and unlike many of the other airliness there was no pressure to rebook or accept vouchers instead of cash. Quote
Keithambrose Posted 1 hour ago Posted 1 hour ago 19 minutes ago, thaiophilus said: Not to dispute what you've said, but on a related note I've found that online review websites are useless for comparing airlines, because most of the reviews are of flights where something went horribly wrong. Pick almost any airline and there will be a worryingly long list of 1-star reviews from badly-treated customers. If they've had a satisfactory flight most people don't bother to leave a review. My only experience of problems with Gulf carriers was Emirates in 2020 when I had to cancel a flight because of COVID. They refunded my flight in full within a couple of days, and unlike many of the other airliness there was no pressure to rebook or accept vouchers instead of cash. Fair enough, though I do get blogs from industry websites, that highlight endemic issues. Quote
