I can see both sides to this argument I suppose. Moonlight never gets as packed as Jupiter but they will hold a seat for me if I let them know I am dropping in. My friend was able to get the seat of his preference during the packed Moonlight anniversary thanks to the reservation policy.
And in both venues, walk ins are never left unhelped and unseated - seats will be provided for every customer until it’s literally standing room alone. I think the gripe should be that Jupiter pretty much blocks off all the best seats / full front rows for regulars so it’s irksome that if you walk in on a busy night, you will never be offered a good seat by chance. You are allowed to move (subject to mamasan’s favor!) if better located seats become available. Or if you are offing, they also accommodate a request for a seat change (so boy can be with you for example). A tip to lubricate the seat change doesn’t hurt though I know many of you will object to this on principle - as far as I’m concerned, it’s annoying but their turf, their rules.
Moonlight, though not on the same level of popularity, gets it right by spreading the reserved seats throughout the bar, making the upstairs floor available or designating the standalone tables (in front of service bar) the VIP tables. Personally I hate these, the vantage point is poor and the air conditining is blasting full force. The only “pro” is that the well placed pillar provides some privacy screening from the rest of the bar. Considering I like to people watch and see which boy is being offed, this isn’t a bonus for me.
Walk ins usually get offered good seats in any of the front facing rows.
Also to add, I was offered seat reservation at Moonlight even before I became a regular and opened bottles. If you come early asking for a seat blocked for showtime or the following day , they will accommodate - of course helper mamasan will expect a tip. But for those who assume only high spenders get seating preference, not the case at all.
I also recently discovered that Moonlight waives cover if you’re opening a bottle. Not sure if Jupiter does the same?