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Suvarnabhumi's SAT-1 terminal to soft-launch Sept. 28

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On 9/10/2023 at 5:11 PM, reader said:

From The Thaiger

Suvarnabhumi International Airport, governed by Airports of Thailand (AoT), is set to soft-launch its Satellite 1 (SAT-1) terminal on September 28, following a successful full-scale trial involving 180 mock passengers and their luggage.

AOT think 180 mock passengers is sufficient to see that all is working smoothly and to iron out any kinks? I remember before Hong Kong's new airport opened, they had 10,000 volunteers for a day of test runs. Everything was working perfectly we were told. Then the day the airport opened, it was absolute chaos. Flight information displays crashed. Even the underground train taking passengers in the evening from check in to the far gates suddenly stopped mid-way and slowly backed into a siding. It could then not be moved for 3 hours, resulting in hundreds missing flights. It took a week before all the problems were more or less sorted out. 

With SAT-1 being part of an existing airport, it is unlikely teething problems will be more than minor. But with 28 gates and a planned capacity of 15 million, something will go wrong!

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On 9/10/2023 at 8:35 PM, macaroni21 said:

But the worst congestion, when it happens, tends to happen at immigration. I don't suppose a satellite terminal does anything for that.

And it appears to be that the governing powers haven't figured that one out yet, sometimes it takes forever for the penny to drop but I still think they may never figure out a solution to the immigration queues, the solution of which is pretty obvious to just about everyone else. 

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15 hours ago, PeterRS said:

AOT think 180 mock passengers is sufficient to see that all is working smoothly and to iron out any kinks? I remember before Hong Kong's new airport opened, they had 10,000 volunteers for a day of test runs. Everything was working perfectly we were told. Then the day the airport opened, it was absolute chaos. Flight information displays crashed. Even the underground train taking passengers in the evening from check in to the far gates suddenly stopped mid-way and slowly backed into a siding. It could then not be moved for 3 hours, resulting in hundreds missing flights. It took a week before all the problems were more or less sorted out. 

With SAT-1 being part of an existing airport, it is unlikely teething problems will be more than minor. But with 28 gates and a planned capacity of 15 million, something will go wrong!

Remember the chaos when they opened Terminal 5 at Heathrow!

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Excerpted from Tourism Authority of Thailand press release

Suvarnabhumi-Airport-to-open-new-SAT-1-terminal-on-28-September-2023-3-scaled.thumb.jpg.258b4de6cb8a8bb1787cdde533de3cae.jpg

Covering a total indoor usable area of 251,400 square metres and apron area of more than 260,000 square metres, the SAT-1 terminal is a four-storey building with two basements.

The B2 level is home to the APM Station.

The B1 level is for the systems control room.

G level houses the Baggage Handling System (BHS) and offices.

Level 2 is dedicated to arrival passengers and those on flight connections.

Level 3 is the departure area with a waiting area for boarding passengers in an open gate style layout and shops lining along the hallway.

Level 4 is set aside for passenger lounges, airlines’ lounges, and other facilities.

The building is connected to the main terminal by an underground tunnel with a length of about one kilometre. Operating inside the tunnel are the APM system, the BHS, and two airside service roads.

Travelling from the current terminal to the SAT-1 terminal is by means of the APM, an unmanned electric vehicle with rubber wheels used solely to transport passengers.

Passengers travelling on international flights departing and arriving from the SAT-1 can take the APM. The journey time, including waiting time at the station for passengers, is about three minutes, and the APM can accommodate up to 210 passengers per train per way.

The new terminal comes with 28 contact gate aircraft parking stands capable of accommodating 8 Code F Aircraft, such as A380 and B747-8, and 20 Code E Aircraft like B747 and A340. 

There are 64 passenger loading bridges, 24 of them are under Code F and 40 under Code E.

In the initial period, Thai AirAsia X and Thai Vietjet will be operating flights through SAT-1. Thai AirAsia X will operate 14 flights per day, while Thai Vietjet will have four flights a day operating through the SAT-1 terminal. Duty-free delivery counter services, duty-free shops, restaurants, and special passenger lounges will be partially open for operation.

The maiden flight to the SAT-1 on 28 September is Thai AirAsia X Flight XJ 0761 arriving from Shanghai at 10.15 Hrs.

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It certainly looks more pleasant than the existing main terminal. Opening with just two smallish airlines with only 18 daily flights on single aisle aircraft makes a great deal of sense. It stands a good chance of avoiding the chaos I mentioned in my earlier post where old airports like Hong Kong and Kuala Lumpur closed one evening and the new ones completely reopened with full flight schedules the next morning.

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25 minutes ago, PeterRS said:

. It stands a good chance of avoiding the chaos I mentioned in my earlier post where old airports like Hong Kong and Kuala Lumpur closed one evening and the new ones completely reopened with full flight schedules the next morning.

Shortly we should have the same in Siem Reap.

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From The Nation

Passengers flying from new terminal advised to allow extra 20 minutes

People taking flights at Suvarnabhumi International Airport have been advised to check their flight information carefully to avoid confusion now that the new satellite terminal has been opened.

“If you accidentally enter the new satellite terminal [SAT-1], you will have to restart the whole check-in process again and this delay may result in you missing your flight,” the Airports of Thailand (AOT) warned on Friday.

The terminal, for which a soft opening was held on Friday, is designed to handle 15 million passengers annually, marking a 33% increase in the airport’s capacity from 45 million passengers to 60 million.

Currently, two airlines are scheduled to use the SAT-1 terminals for specific routes. They are:

  • Thai AirAsia X flights to and from Japan (Tokyo, Osaka, Sapporo), South Korea (Seoul), and China (Shanghai)
  • Thai Vietjet Air flights to and from Singapore, Vietnam (Ho Chi Minh City) and Taiwan (Taipei).

“Check your boarding pass. If it says Gate S101 to S128, that means you need to travel from the main terminal to SAT-1 terminal to board your flight,” AOT director Kirati Kitmanawat said, adding that passengers are advised to use the automated people mover (APM) as the terminals are one kilometre apart.

Kirati added that according to a trial run, travelling from the main terminal to SAT-1 takes no more than 18 minutes.

Since the APM leaves every five minutes, he said, passengers should ensure they have at least 20 minutes to spare.

Airlines that have expressed interest in using the new terminal include Emirates, Etihad, Qatar, Mahan Air, All Nippon and Thai Airways International.

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“If you accidentally enter the new satellite terminal [SAT-1], you will have to restart the whole check-in process again and this delay may result in you missing your flight,” the Airports of Thailand (AOT) warned on Friday.

Why????   It doesn't say.

I've seen other airports with satellite terminals and while there's time lost from backtracking to the main terminal, there's no need to check in again.

 

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